PRIVACY POLICY
NGAI Hosting
Operated by NGAITA, Inc. (California Corporation)
Effective Date: [01/01/2026]
Last Updated: [01/03/2026]
1. Our Commitment to Privacy
We care about you and respect your privacy. We collect and use personal data only as necessary to deliver our products and services, operate our business, comply with legal obligations, and protect our customers, partners, and systems.
This Privacy Policy explains what data we collect, how and why it is used, how it is protected, and the rights available to you.
Privacy inquiries may be directed to:
legal@ngaihosting.com
2. Information We Collect
2.1 Personal Information You Provide
We collect personal data when you create an account, purchase services, request support, communicate with us, or participate in Company programs.
This may include:
- Name and business name
- Physical or mailing address
- Email address
- Telephone number
- Date of birth (where required for identity, tax, or compliance purposes)
- Billing and payment-related information
Payment data: Payment card information is processed by third-party payment processors. NGAI Hosting does not store full card numbers except where legally required.
2.2 Account & Service Data
- Account identifiers
- Purchased services and renewals
- Support requests and correspondence
- Account notes and operational records
2.3 Automatically Collected Technical Data
- IP address
- Browser type and settings
- Device identifiers and operating system
- Log files, timestamps, usage metadata
- Error and diagnostic data
- Approximate location inferred from IP address
- Where applicable, this information is treated as personal data.
2.4 Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Authentication and security
- Service functionality
- Analytics and performance measurement
- Improving user experience
Users may manage cookies through browser settings, cookie banners, or third-party tools.
2.5 Supplemented & Third-Party Data
We may receive information from public sources or third parties and combine it with existing data to:
- Improve accuracy
- Prevent fraud
- Analyze usage
- Deliver relevant services
3. How We Use Personal Data
We limit collection and use of data to the following lawful purposes:
- Providing, operating, and maintaining Services
- Billing, invoicing, and payment processing
- Customer and technical support
- Security, fraud prevention, and abuse detection
- Service optimization and analytics
- Legal, regulatory, and contractual compliance
Aggregated or anonymized data may be used for analytics and business planning.
4. Reseller vs Business Partner Data Treatment (Cross-Checked)
4.1 Reseller Program
If you are an end customer of a reseller:
- Your contractual and privacy relationship may be primarily with the reseller
- NGAI Hosting processes limited technical data only to provide infrastructure services to the reseller
- The reseller is responsible for its own privacy disclosures and customer compliance
4.2 Business Partner Program (Company-Owned Clients)
If you sign up through a Business Partner:
- You are a customer of NGAITA /NGAI Hosting
- NGAITA controls customer accounts, billing, support, and data
- Business Partners receive limited reporting only for attribution and commission verification
- Business Partners do not own or control customer personal data
5. Sharing with Trusted Third Parties
We do not sell personal data.
We may share personal data with trusted third parties strictly as necessary, including:
- Payment processors
- Infrastructure and cloud providers
- Security and fraud prevention vendors
- CRM and customer support platforms
- Analytics and advertising providers
- Legal, accounting, and compliance advisors
All third parties are contractually bound to confidentiality and data protection obligations.
6. Communications
We may contact you regarding:
- Account activity and service delivery
- Billing and transactional notices
- Security alerts and support responses
With consent or where legally permitted, we may send marketing communications. Preferences may be managed through account settings or unsubscribe mechanisms.
7. Legal & Regulatory Disclosure
We may disclose personal data where we believe disclosure is necessary to:
- Comply with law or legal process
- Respond to lawful requests from authorities
- Protect Company rights, systems, customers, or the public
- Prevent fraud or illegal activity
Where permitted, we will take reasonable steps to notify you.
8. Advertising & Analytics
We use analytics and advertising tools (e.g., Google Analytics or similar services) to understand usage patterns and improve Services.
These providers may place cookies in accordance with their own privacy policies. You may opt out via browser or provider-specific controls.
9. Data Security
We employ administrative, technical, and physical safeguards designed to protect personal data, including encryption where appropriate. No system is completely secure.
10. Data Retention
Personal data is retained only as long as necessary to:
- Deliver Services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
- Maintain accurate business records
11. California Privacy Rights (CCPA / CPRA)
California residents may have rights to:
- Request access to personal information
- Request deletion (subject to legal exceptions)
- Request information regarding use and disclosure
Requests may be submitted through our support channels.
12. GDPR PRIVACY RIGHTS (EU / UK)
12.1 GDPR Applicability
If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) applies.
For GDPR purposes:
- Data Controller: NGAITA, Inc.
- Processing Location: United States (with appropriate safeguards)
12.2 Lawful Bases for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests (balanced against your rights)
- Consent (where required)
12.3 Your GDPR Rights
Subject to applicable law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
Requests may be submitted via legal@ngaihosting.com.
12.4 International Data Transfers
Personal data may be transferred to and processed in the United States. Where required, we rely on appropriate safeguards such as:
- Standard contractual clauses
- Vendor contractual commitments
- Lawful transfer mechanisms
12.5 Supervisory Authority
EU/UK residents have the right to lodge a complaint with their local data protection authority.
13. Do Not Track Signals
We do not currently respond to “Do Not Track” browser signals due to lack of industry consensus.
14. Age Restrictions
Services are intended for individuals 18 years of age or older. We do not knowingly collect data from minors.
15. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be communicated via this page, email, or website notice at least 30 days in advance where required.
Continued use of Services constitutes acceptance of the updated Policy.
16. Contact Information
NGAITA, Inc.
California, United States
We aim to respond to verified privacy requests within five (5) business days, subject to legal requirements.
